Privacy Policy

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By downloading or using the app, these terms will automatically apply to you – you should make sure therefore that you read them carefully before using the app. You’re not allowed to copy or modify the app, any part of the app, or our trademarks in any way. You’re not allowed to attempt to extract the source code of the app, and you also shouldn’t try to translate the app into other languages or make derivative versions. The app itself, and all the trademarks, copyright, database rights, and other intellectual property rights related to it, still belong to Mandate Logistics Systems Pvt. Ltd..

Mandate Logistics Systems Pvt. Ltd. is committed to ensuring that the app is as useful and efficient as possible. For that reason, we reserve the right to make changes to the app or to charge for its services, at any time and for any reason. We will never charge you for the app or its services without making it very clear to you exactly what you’re paying for.

The TrukSe app stores and processes personal data that you have provided to us, to provide our Service. It’s your responsibility to keep your phone and access to the app secure. We therefore recommend that you do not jailbreak or root your phone, which is the process of removing software restrictions and limitations imposed by the official operating system of your device. It could make your phone vulnerable to malware/viruses/malicious programs, compromise your phone’s security features and it could mean that the TrukSe app won’t work properly or at all.

Live Location: At TrukSe, we understand the importance of protecting the sensitive data of our users. We commit to not misusing any live location data that we collect. We will only use this data to provide specific services that our users have explicitly requested, such as truck availability and delivery tracking. We will not sell, rent, or share this data with any third parties without explicit consent from the user. Our employees are trained on proper handling of sensitive information and we have implemented technical and administrative safeguards to prevent unauthorized access or misuse of live location data. We are committed to being transparent about our privacy practices and welcome any questions or concerns from our users on their Live Location shared on our platform.

Driver: TrukSe collects location data when the TrukSe App is running both in the foreground (when the app is open and on-screen) or background (when the app is not in use) of their mobile device. TrukSe collects location data only when the driver clicks on the specific load and enables the live location by clicking on the icon “Update Location” on the TrukSe App to provide the exact location details to the customers.

Enterprise: We collect this data to enhance the user experience of customers who hire trucks on TrukSe App by simultaneously providing them with the exact driver location. This feature is enabled only when the User clicks on “Request Live Location” icon on the TrukSe App and captured anytime the app is running in the foreground of their mobile device. This helps our customers collaborate with the truck drivers to detect and prevent fraud and know accurately the Expected Time of Arrival (ETA).

The app does use third-party services that declare their Terms and Conditions.

Link to Terms and Conditions of third-party service providers used by the app

Google Play Services

You should be aware that there are certain things that Mandate Logistics Systems Pvt. Ltd. will not take responsibility for. Certain functions of the app will require the app to have an active internet connection. The connection can be Wi-Fi or provided by your mobile network provider, but Mandate Logistics Systems Pvt. Ltd. cannot take responsibility for the app not working at full functionality if you don’t have access to Wi-Fi, and you don’t have any of your data allowance left.

If you’re using the app outside of an area with Wi-Fi, you should remember that the terms of the agreement with your mobile network provider will still apply. As a result, you may be charged by your mobile provider for the cost of data for the duration of the connection while accessing the app, or other third-party charges. In using the app, you’re accepting responsibility for any such charges, including roaming data charges if you use the app outside of your home territory (i.e. region or country) without turning off data roaming. If you are not the bill payer for the device on which you’re using the app, please be aware that we assume that you have received permission from the bill payer for using the app.

Along the same lines, Mandate Logistics Systems Pvt. Ltd. cannot always take responsibility for the way you use the app i.e. You need to make sure that your device stays charged – if it runs out of battery and you can’t turn it on to avail the Service, Mandate Logistics Systems Pvt. Ltd. cannot accept responsibility.

With respect to Mandate Logistics Systems Pvt. Ltd.’s responsibility for your use of the app, when you’re using the app, it’s important to bear in mind that although we endeavor to ensure that it is updated and correct at all times, we do rely on third parties to provide information to us so that we can make it available to you. Mandate Logistics Systems Pvt. Ltd. accepts no liability for any loss, direct or indirect, you experience as a result of relying wholly on this functionality of the app.

At some point, we may wish to update the app. The app is currently available on Android – the requirements for the system(and for any additional systems we decide to extend the availability of the app to) may change, and you’ll need to download the updates if you want to keep using the app. Mandate Logistics Systems Pvt. Ltd. does not promise that it will always update the app so that it is relevant to you and/or works with the Android version that you have installed on your device. However, you promise to always accept updates to the application when offered to you, We may also wish to stop providing the app, and may terminate use of it at any time without giving notice of termination to you. Unless we tell you otherwise, upon any termination, (a) the rights and licenses granted to you in these terms will end; (b) you must stop using the app, and (if needed) delete it from your device.

Changes to This Terms and Conditions

We may update our Terms and Conditions from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Terms and Conditions on this page.

These terms and conditions are effective as of 2022-04-13

Returns | Exchange | Cancellation Policy

TrukSe, the online brand of Mandate Logistics Systems Private Limited, incorporated under corporate governance laws of India, having its head office at 3rd Floor, No. 1-11-251/11, RKP Mansion, Begumpet, Hyderabad – 500016, is a B2B retail company which offers products and services through its website https://www.trukse.com/ and Mobile App on Android and iOS to serve the esteemed users of the supply-chain ecosystem in India by offering various products like trucks, spares, tyres, lubricants, batteries and other supplies.

  • Return Policy<
    • Customers can return the product within 3 days from the date of delivery.
    • The product must be unused, undamaged, and its original packaging retained.
    • To initiate the return process, customers must contact our customer support team.
    • Customers will be responsible for the return shipping charges.
    • Refund will be initiated once we receive the product and verify that it meets the return criteria.
  • Exchange Policy:
    • Customers can exchange the product within 3 days from the date of delivery.
    • The product must be unused, undamaged, and its original packaging retained.
    • To initiate the exchange process, customers must contact our customer support team.
    • Customers will be responsible for the exchange shipping charges.
    • The new product will be shipped to you once we receive the product and verify that it meets the exchange criteria.
  • Cancellation Policy:
    • Customers can cancel the order before it is shipped.
    • To cancel the order, customers must contact our customer support team.
    • If the order has already been shipped, customers can refuse to accept the delivery.
    • A refund will be initiated on the prepaid order once we receive the cancelled product.

Product Category Return Period
Electrical Parts
Batteries

The policies can vary depending on the type of product being sold and the seller's policies. Following is the detailed description of the Return, Exchange and Cancellation policy product-wise:

Contact Us

If you have any questions or suggestions about our Terms and Conditions, do not hesitate to contact us at:
Data Executive
Mandate Logistics Systems Private Limited
3rd Floor, RKP Mansion,
Begumpet,
Hyderabad – 500016.
Email: data-protection@trukse.com
.